Professionalism Professionalism Very Poor Professionalism Poor Professionalism Fair Professionalism Good Professionalism Excellent Quality of Products and Services Quality of Products and Services Very Poor Quality of Products and Services Poor Quality of Products and Services Fair Quality of Products and Services Good Quality of Products and Services Excellent Customer Service Customer Service Very Poor Customer Service Poor Customer Service Fair Customer Service Good Customer Service Excellent Responsiveness Responsiveness Very Poor Responsiveness Poor Responsiveness Fair Responsiveness Good Responsiveness Excellent Knowledge of our Staff Knowledge of our Staff Very Poor Knowledge of our Staff Poor Knowledge of our Staff Fair Knowledge of our Staff Good Knowledge of our Staff Excellent Overall Experience Overall Experience Very Poor Overall Experience Poor Overall Experience Fair Overall Experience Good Overall Experience Excellent